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Product Maintenance and Support

Addressing Run-Time Performance Issues and Product updates To Preserve your Online Audience

How Product Support and Maintenance Services Help Your Business?

There are multiple factors to consider after launching a software product. Regular updates, performance monitoring, and maintenance are some of them. The product should meet the current market demands and industry standards to ensure market and brand relevance and also retain the customers. Here, product support and maintenance come plays an important role.

Our support and maintenance services enable clients to get the next version of the product with enhanced usability and as per the current market standards. We help our clients with a maintenance strategy that works parallel to your business goals with the developing market.

  • Tremendous Enhancement in Productivity
  • Uninterrupted Access to Timely Upgrades
  • Fixes Various Bugs
  • Up to Date with Current Trends
Product Maintenance and Support

Our Product Maintenance and Support Services

Life-Cycle Management

From conceptualization, to research, requirements analysis, product development, maintenance and testing, we offer end-to-end PLM (Product Lifecycle Management) services to automate and manage the business needs.

Application Support and Maintenance

At FasTrax InfoTech, we provide a wide range of application support and maintenance services including testing, patch maintenance application configuration, backups, and so on. Our experts ensure to monitor app performance, bugs, and errors for long-term usability.

Product Enhancements

Upgrading applications and databases of the existing legacy system using emerging technologies to address major challenges of legacy systems and modernize the products.

Product Maintenance

From configuration management to troubleshooting and bug fixing, performance management and tuning, code review, we provide product maintenance service to refine the system and ensure that the operations are streamlined.

Product Support

At FasTrax InfoTech, we provide a wide range of product support services like L1 through L4 support services, change and configuration management, infrastructure setup, and so on.

Technical Support

From cloud deployment to voice/chat based technical support, data backup, and system enhancement, we provide multi-level technical assistance through experienced product engineers.

What Makes Us Stand Out from The Rest?

What Makes Us Stand Out from The Rest?

FasTrax InfoTech is focused on delivering result-oriented product maintenance and support solution that aligns with business requirements and exceed client’s expectations. As one of the reliable product development service providers, we have extensive experience in rollouts and maintenance & support and assure our clients with business continuity. Hiring us will offer benefits like:

  • Expanded and Sustained Knowledgebase
  • Robust Change Management
  • Flexible and Transparent Pricing
  • Quick bug resolution
  • Robust Support Portal for Quick Self-Help, 24/7

Our Product Maintenance and Support Process

  • 01Requirement
    Gathering

  • 02Knowledge
    Transfer

  • 03Transition

  • 04Product
    Maintenance

  • 05Reporting of
    Bugs and Errors

  • 06Support &
    Training

  • 07Maintenance
    Release

Our Pricing Models

Choose the Right Hiring Plan for Your Project

Fixed

Suited for entrepreneur & startups, this pricing model works best for medium to large projects with specific development requirements and scopes.

Time & Material

Suited for startups, this pricing model works for small and medium project sizes, as you only have to pay for the resources and time you use.

ODC

Suited for enterprises, this pricing model works with evolving project requirements. We set up an IT infrastructure solely for the continuing project.

Frequently Asked Questions

Frequently Asked Questions

Yes, we provide technical support and maintenance for all ready products. Contact us to share your requirements.
Handover your product to us and relax. Our experts will take care of your entire product updation.
We deliver client centric service. Our charges depend on factors like what product maintenance services you want, duration of service, and types of plan. Contact us now to share your details.
We are one of the most customer-centric organizations you will come across in terms of our services and professionalism. We adhere to strict industry practices and standards, which enables us to deliver excellent results. Be it a startup or an enterprise. We have developed robust processes to cater to every type of customer requirement.
Absolutely no. We are flexible in our timings, and we accommodate our customer's requirements.

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